Following the inspection by the Independent Chief Inspector of Borders and Immigration (ICIBI) of asylum casework from August to May 2021, 9 recommendations were put forward.
1. Introduce, as a matter of urgency, a published service standard.
2. Prioritise claims for unaccompanied asylum seeking children (UASC), as per the
3. Conduct a detailed and rapid analysis of every asylum claim awaiting an initial decision in the
WIP by reviewing each decision making unit’s ‘Workflow Tracker’, focusing on identifying and
removing erroneous casework barriers and identifying cases where a grant would be possible
without an interview.
4. Revisit recommendation four from the 2017 ICIBI inspection of asylum intake and casework,
with specific reference to:
Ensure standardised training for all those conducting screening interviews across Immigration
Enforcement, Border Force and UK Visas and Immigration, with a focus on identifying
vulnerability and safeguarding.
b. Substantive interviews and decisions
Design – in consultation with stakeholders – deliver and provide regular refresher training for
all Decision Makers (DMs) and Technical Specialists (Tech Specs).
c. Quality assurance
Urgently finalise and implement training for Tech Specs and others who conduct
5. To address workplace culture, create a mandatory regular ‘face behind the case’ style training
course focused on asylum.
6. To help improve retention, ensure there is clarity among DMs on opportunities for progression
and, in consultation with DMs, conduct a review of InSight weekly targets.
7. Introduce Calibre assurance assessments for screening interviews.
8. Ensure all first line quality assurance takes place before asylum decisions are served. Ensure
that trends in Second Pair of Eyes (SPoE) feedback are identified and analysed, and that the list
of decisions requiring mandatory SPoE is reviewed quarterly.
9. Expedite ‘Transformation’ plans specifically relating to the creation of a new digital case
prioritisation and allocation tool, and the substantive interview appointment booking tool.
The Home Office has since responded to these recomendations, accepting or partially accepting all nine of them.